The Difference Between Remote and Distributed Teams in Startups

Remote teams aren’t distributed teams. Say what? The Distributed Team Test A distributed team is one that’s spread across geographical boundaries and time zones. The key difference? Most people will be based in different cities and don’t often physically work together. If you’re not sure if…

5 Customer Support Metrics for Startup Growth

After reading Intercom on Customer Support, I thought it would be a great time to shine a light on a less glamorous growth tactic — stellar customer support. *“The number one reason customers quit is because they believe the company no longer cares about them.” *— Intercom The 5 Key Customer Support…

How To Find & Build Distributed Teams

A distributed team works without ever having to physically meet with each other. As a startup CEO, it can be a hard pill to swallow at first. And while there are both pros and cons to distributed teams, we feel you can gain much more than you lose. At the…

5 Ways Remote Teams Increase Software Quality

Ever wondered if a remote team could supercharge your startup’s productivity and software quality? Here’s 5 ways remote teams do just that: 1. Autonomy → Increases Productivity In a remote team, you simply don’t have an option to micro-manage your team. Why? Because you almost certainly won’t…

Feature Bloat – The Silent Epidemic

Do you ever feel like your product is difficult to explain or is becoming more clunky? While it’s easy to add features to your product, it’s much harder to maintain a polished experience. You can end up being a jack-of-all-trades and a master of none. There comes a…

4 Lessons on Agile Teamwork from LeBron James

With two championships and four MVPs under his belt, most can’t argue that Lebron James is the best active basketball player. He agrees. And some even claim he’s on the path to being the greatest of all time. But what’s more special than all of his success?…

Agile is the 'Build' in Lean Startup

After writing a few answers on Quora about how teams develop software over the maturity of their product, I noticed that I kept mentioning to focus on two separate things. Agile methods for managing the throughput of work… for mature teams that are looking to optimize Lean Startup to help…

A Summary of Nexus — a Scaled Scrum Framework

This post is a straight up summary of Nexus. I’ve written it as a reference for myself and (hopefully) a quick primer for you. I’ll save a critical analysis for another post. Definition Nexus is a framework which rests on top of 3 to 9 Scrum teams. It…

7 Kanban Board Examples

First posted on the Blossom blog. The key to a successful kanban workflow is to continuously improve it. You can improve your process by visualizing metrics to help you action the visible bottlenecks. But how do you define a workflow process to begin with? We’ll go through 7 kanban…

The Psychology Behind SaaS Startup Pricing

First posted on the Blossom blog. All SaaS startups all have the same problem – they charge people to use their products but need lots of customers to cover the costs of developing their product. In other words, they need a pricing strategy. It can be the difference between a potentialand…